BMV - Not a Long Wait If You Don't Know the Time
Of all the dumb things one hears about to improve a customer's experience, this one is of the dumbest.
Indiana is having all clocks removed from their BMV offices so people would not be fixated over the time . . . I guess that the only way Hoosiers know what time it is are by clocks on walls - no one in Indiana owns a wristwatch.